PROFESSIONAL EXPERIENCE
Gallagher Bassett –Senior Resolution Manager
Prepare and conduct written and oral presentations to employers, brokers and underwriters; manage reserves, conduct investigations, assist in onboarding of new employees, educate employers and provide white-glove service to high end accounts; handle all aspects of workers’ compensation claims.
Pacific Compensation Insurance Company – Thousand Oaks – Senior Claims Examiner
Investigated, managed, reserved, developed resolution plans and settled large loss and complex claims; mentored new employees.
Republic Indemnity Company – Encino – Senior Technical Specialist/Subrogation Specialist
Managed large loss reinsurance claims, investigated and secured third party recovery specialist; trained new employees.
Administered litigated and non-litigated files from investigation through settlement; conducted file reviews with brokers and clients; worked with management and underwriting team in marketing new accounts.
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STRENGTHS/SKILLS
Root cause analysis Collaboration
Litigation management Problem solving
Oral and written communication Negotiating
EDUCATION
Pepperdine University, Malibu – Master Business Administration
Chapman University, Orange – Bachelor of Arts English/history
PROFESSIONAL CERTIFICATION
Associate in claims – Insurance Institute of America
Associate in claims management – Insurance Institute of America
Self-Insurance Administrators Certificate
Licensed workers’ compensation adjuster – California and Hawaii
RELATED CLASSES – INSURANCE INSTITUTE OF AMERICA
Risk management principles and practices
Foundation of risk management and insurance
Insurance operations
Commercial liability
Mabelette Adams Bermack 